Frequently Asked Questions
Everything you need to know about your Lounge experience.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75; otherwise, a flat rate of $5.99 applies.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your lounge and sleepwear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your door.
How should I care for my Lounge garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and tumble drying to prevent shrinkage and preserve softness.